Mastering Tactical Empathy
Focus: Negotiator Personality Types
Los Angeles, CA
About the Class
Empathy is necessary for influence.Join the Black Swan team for a 1-day in-depth seminar about Negotiator Types. During this event, you'll learn advanced tactical empathy skills to increase your effectiveness in team negotiations. You'll learn how to navigate emotions that are always present within the negotiation. You'll learn from many perspectives and engage in case studies. This event is limited to 50 attendees.
May 20, 2024
8 AM to 5 PM
City Club LA
555 S Flower St.
Los Angeles, CA 90071
In order to effectively influence others, you first have to understand them. In this session, we'll focus on the 3 specific negotiator types, how to identify your type, how to identify the type of your counterparts and what skills are most effective on each type.
About the Instructors
Negotiation Instructor, Coach & Author
With 29 years of experience, Derek has commanded and trained police department hostage negotiation teams. An expert trainer and coach, Derek has trained across the US and around the world. He is the author of Ego Authority Failure written for Leaders.
Negotiation Instructor & Coach
Troy Smith is a Negotiation Instructor and Coach at The Black Swan Group who joined the team in July 2020. Troy is a retired San Antonio Police Department officer who spent 23 years with the department, including 22 years in specialized units—such as the SWAT/Crisis Negotiators team and the U.S. Marshals’...
Negotiation Instructor and Coach
Don Fieselman is the instructor and coach at The Black Swan Group. He began his career as a police officer in Pocatello, Idaho in 1994. 2 years later, he was accepted to the Las Vegas Metropolitan Police Department (LVMPD) in Las Vegas, Nevada. He spent over twenty-five years there and worked most of his career in investigations. He became an instructor and taught local, state, and federal law enforcement personnel throughout his career.
Negotiation Instructor and Coach
Dennis served the first 30 years of his law enforcement career with the Las Vegas Metropolitan Police Department, LVMPD, retiring as the lieutenant of the Robbery Section and the leading the agency’s hostage negotiation team. He spent 18 years as a hostage negotiator, 10 of those years as the team’s leader, responding to over 1,000 barricaded, suicidal, and hostage incidents.
Frequently Asked Questions
Will Chris be there?
No, I am sorry Chris will not be in attendance. He will only be present in a select few cities. Our top instructors will be there to teach. For the cities that Chris is attending, he will instruct for part of the day, but you should also expect to hear from our other speakers as well.
How many people will attend this event?
The event is open to 50 attendees only. You can expect to interact with each of our speakers, ask your negotiation questions, and network with other like-minded individuals who are hungry to make good deals.
Are meals included with my ticket?
Yes, meals for the day are included. Breakfast will be served during check-in at 8am and Lunch at 12pm.
In between the morning and afternoon sessions, there will be beverages and snacks available as well.
If you have any dietary restrictions, please let us know as soon as possible by emailing email@example.com
What is the refund policy?
Things come up and we understand. That's why if you cancel up to 4 weeks in advance we will fully refund your ticket cost.
If you cancel within 4 weeks of the event, a 15% cancellation fee will be deducted from the cost of your ticket.
What should I bring to the event?
Bring your preferred note-taking devices (paper & pen).
What discounts are available?
We don't offer any ticket discounts. We do offer group discounts of 3+ people. Click the link below Enroll Now.
Don’t see what you’re looking for?
Send us a message to firstname.lastname@example.org and we'll gladly answer any other questions you may have about our events.