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The Black Swan Method®

Field-tested negotiation techniques for when compromise isn’t an option.

Chris Voss giving a TED Talk

Our Journey

The Black Swan Group was founded by CEO Chris Voss, who went head to head with some of the world’s worst criminals as the FBI’s lead international hostage negotiator. 

Since 2008, Chris and The Black Swan Group’s instructors have traveled the globe to teach sales teams across all industries how to achieve better business outcomes using our negotiation skills. 

We believe that anyone who has ever been in a negotiation is a potential client, and we look forward to speaking with you. 

Derek Gaunt addressing students

Tested, Proven, Tailored for You

When the stakes are high and both parties have something on the line, you need a proven strategy to achieve the ideal outcome. The Black Swan Group’s expert negotiators teach these skills. Time and again, these skills have been used to achieve successful results.

Foundational Company Values

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Relating to Your World

Our training helps your team overcome challenges and achieve long-term goals. We help you develop the skills you need to be successful in every negotiation.

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Focusing on Individuals

To give every participant the attention they deserve, our events are small and intimate. In each session, participants walk away with tangible strategies they can use to reach their full potential as negotiators.
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Getting Your Reps In

The best way to learn is by doing. Our online courses, live events, and one-on-one coaching sessions let you test what you have learned with real-time feedback from our instructors. 

People come to us when ...



... they want a methodology that works in any situation throughout the world.



... they want to build stronger relationships in a shorter period of time.



... they want to negotiate deals they never thought would be possible.

Customer Journey Map Graph

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

Questions? We're here to help.