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Becoming a Master Negotiator: Trigger Kindness Moments Everyday
Negotiation Tactics

Becoming a Master Negotiator: Trigger Kindness Moments Everyday

Want to become a master negotiator? Do these two things: Have a list of go-to phrases. Never be mean to someone who can hurt you by doing nothing....

Negotiation Tactics for Uncovering Black Swans in Conversations
Negotiation Tactics

Negotiation Tactics for Uncovering Black Swans in Conversations

Getting the negotiation outcomes you’re aiming for starts with uncovering the Black Swans in the deal. Simply put, Black Swans are the small, hidden...

How to Use Negotiation Tactics Over Chat Apps
Negotiation Tactics

How to Use Negotiation Tactics Over Chat Apps

Just because you can negotiate through chat apps and text messages doesn’t mean you should. Ultimately, every exchange you have over text should be...

Negotiation Tips: How to Negotiate with Coworkers, Colleagues, and Equals
Negotiation Tactics

Negotiation Tips: How to Negotiate with Coworkers, Colleagues, and Equals

The Black Swan Group often provides tips for negotiating with your direct reports and counterparts from other organizations. However, in this post,...

Real Estate Expert Negotiator: Which Goals Should You Pursue First?
Negotiation Tactics

Real Estate Expert Negotiator: Which Goals Should You Pursue First?

When it comes to real estate negotiation—whether you’re representing a buyer or a seller—the first thing you want to do is understand what your...

Let’s Put ‘Yes’ Out of Its Misery. ‘Yes’ Is Not Agreement.
How to Negotiate

Let’s Put ‘Yes’ Out of Its Misery. ‘Yes’ Is Not Agreement.

At its very best, yes is only an aspiration, a hope. But hope is not a strategy, and aspiration is not agreement. Here’s why. When Never Split the...

How Social and Emotional Intelligence Leads to Strong Negotiation Skills
Negotiation Tactics

How Social and Emotional Intelligence Leads to Strong Negotiation Skills

The best negotiators are all focused on the same thing: using Tactical Empathy™ to understand what is making their counterpart tick and influencing...

4 Ways Active Communication Can Lead to More Deals
Communication Techniques

4 Ways Active Communication Can Lead to More Deals

Many humans have a hard time communicating clearly with other people. More often than not, we beat around the bush and talk in roundabout ways...

Negotiation Tactics and Leadership: Why the Two Work Together
Negotiation Tactics

Negotiation Tactics and Leadership: Why the Two Work Together

Leaders are charged with promoting their organization’s mission and getting people to produce. To influence your direct reports to do what you want...

Components of Emotional Intelligence in Negotiation
Negotiation Tactics

Components of Emotional Intelligence in Negotiation

The best negotiators and most effective leaders possess high levels of emotional intelligence, or a high emotional quotient (EQ), meaning the ability...

When to Focus an Accusation Audit™ Internally and Externally
Negotiation Tactics

When to Focus an Accusation Audit™ Internally and Externally

If you’re new to the term, an Accusation Audit™ is a negotiation technique used to proactively address the negatives likely harbored by the other...

Communication and Negotiation Techniques When Dealing with a Board
Communication Techniques

Communication and Negotiation Techniques When Dealing with a Board

When you deal with a board, you’re in a high-stakes negotiation. Whether your goal is buying a company, getting investment in a fund, or encouraging...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

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