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Understanding Tone and Triggering: A Story of Communication Dynamics
Imagine walking into a negotiation room, where three distinct characters are waiting to discuss a deal. There's the Analyst, quietly focused on their...
Mastering Negotiations: Countering Yes Tie-downs for Greater Control
What Steps Are Necessary To Counter The Use Of Yes Tie-downs? The Black Swan Group works hard to give you the edge in negotiations and difficult...
Unlocking Negotiation Success: Key Strategies for Prepping Like a Pro
Many of us believe we are proficient listeners. We lead successful lives, often attributing our communication skills to our achievements. However,...
What’s the Difference Between Sympathy and Empathy?
People always confuse sympathy with empathy, but they are vastly different concepts. At a high level, sympathy is about using common ground and...
This Secret Skill is How You Nail a Cold Call
Cold calling might be the most unpleasant part of working in sales. You have to somehow manage to charm a stranger into donating or buying a product...
Our Groundbreaking Method is Emotional Intelligence on Steroids
At its core, Tactical Empathy® isn’t what makes the Black Swan skills work. Instead, it’s what happens when you use the skills correctly.
What Are the Laws of Negotiation Gravity™?
The Black Swan Group’s Laws of Negotiation Gravity™ are negotiation laws we’ve proven true through trial and error and neuroscience.
10 Phrases That Reveal (Dangerous) Hidden Negotiations
“The most dangerous negotiation is the one you don’t know you’re in.” What hidden negotiations drain your time (your most valuable commodity) each...
Why Explaining Too Early Is Hurting Your Closing Rate
As Ronald Reagan once said: If you’re explaining, you’re losing. So if you’re constantly explaining at the negotiation table, your closing rate will...
How to Say “No” in a Negotiation
Saying no is the most assertive thing you can do in a negotiation, meaning you should only do it when absolutely necessary. We encourage clients to...
Black Swan Negotiation Skills Training: Quick 2+1™
We start every Black Swan live training session with the same exercise: the Quick 2+1™. It’s our foundational skill set. At the end of the day,...
Communication Skills: 3 Ways To Make “No” Work For You
Does yes really always mean yes? Absolutely not. When we say yes, we’re committing to something. And immediately after we’ve committed, we begin...