
The Essentials: Negotiation Strategies for Real Conversations
Dallas, TX
$2599
The Essentials: Negotiation Strategies for Real Conversations
Every negotiation is a real conversation—with real stakes, emotions, and consequences. Whether you're in the boardroom, on a sales call, or managing conflict at work, your ability to influence outcomes hinges on how well you listen, respond, and adapt.
This one-day live event is designed to sharpen those exact skills.
Stop memorizing playbooks. Start rewiring your instincts.
What if you could name the unspoken emotions in a room before a word is uttered—and turn that insight into unstoppable momentum? On October 8 in Philadelphia, you’ll step into a live negotiation arena, not a lecture hall.
Day at a Glance
Morning: Foundations in Real Time
You arrive, grab coffee, and lock eyes with your coach. Minutes later, you’re split into triads—each person bringing a real negotiation challenge. No slides. No hiding. Just raw scenarios, instant coaching, and breakthroughs you feel in your gut.
Next, we dive into Tactical Empathy® and the Laws of Negotiation Gravity™. You’ll learn to call out feelings so precisely they can’t be denied—and discover why a well-timed “no” fuels forward motion. By lunch, you won’t just understand these principles; you’ll own them.
Afternoon: Embedding the Core 4
After lunch, you’ll scan the room for live examples of Labels™, Mirrors™, Dynamic Silence™, and Summaries™. After a brief recharge, we break down each element and drill until they become instinctive. Then comes the pressure test—escalating role-plays that demand you weave all four skills seamlessly. You’ll move from concept to muscle memory under fire—so in your next high-stakes conversation, these tools click without thought.
Late Afternoon Focus: The Ultimate Defusion
As the day winds down, you tackle the Accusations Audits™—calling out fears before they flare, and turning defensiveness into collaboration. When you leave, you won’t carry another binder of bullet points. You’ll carry instincts rewired and confidence that holds firm in any negotiation.
Seats are limited to ensure personalized coaching.
Master The Essentials and own every conversation.
Price
$2,599
Date
November 17, 2025
Time
8 AM to 5 PM
Location
Statler Hotel Dallas
1914 Commerce St, Dallas, TX 75201
Got A Question About the Event?
About the Instructors

Troy Smith
Negotiation Instructor and Coach
Troy Smith is a Negotiation Instructor and Coach at The Black Swan Group who joined the team in July 2020. Troy is a retired San Antonio Police Department officer who spent 23 years with the department, including 22 years in specialized units—such as the SWAT/Crisis Negotiators team and the U.S. Marshals’ Fugitive Task Force.

Sandy Hein
Negotiation Instructor and Coach
Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint, including 10 years as a hostage negotiator. She was also a certified instructor with the Virginia Department of Criminal Justice Services and served on the training faculty of the Virginia Sexual and Domestic Violence Action Alliance.

Marcella Oakley
Negotiation Instructor and Coach
As one of our instructors and coaches, Marcella Oakley has unique experience in both law enforcement and Real Estate. Her diverse work history and background makes her an outstanding addition to The Black Swan Group.
Frequently Asked Questions
Will Chris be there?
No, we are sorry Chris will not be in attendance. He will only be present in a select few cities. Our top instructors will be there to teach. For the cities that Chris is attending, he will instruct for part of the day, but you should also expect to hear from our other speakers as well.
How many people will attend this event?
The event is open to 50 attendees only. You can expect to interact with each of our speakers, ask your negotiation questions, and network with other like-minded individuals who are hungry to make good deals.
Are meals included with my ticket?
Yes, meals for the day are included. Breakfast will be served during check-in at 8am and Lunch at 12pm.
In between the morning and afternoon sessions, there will be beverages and snacks available as well.
If you have any dietary restrictions, please let us know as soon as possible by emailing info@blackswanltd.com
What is the refund policy?
Things come up and we understand. That's why if you cancel up to 4 weeks in advance we will fully refund your ticket cost.
If you cancel within 4 weeks of the event, a 15% cancellation fee will be deducted from the cost of your ticket.
What should I bring to the event?
Bring your preferred note-taking devices (paper & pen).
What discounts are available?
We don't offer any ticket discounts. We do offer group discounts of 3+ people. Click the link below Invest In Your Future.
Don’t see what you’re looking for?
Send us a message to info@blackswanltd.com and we'll gladly answer any other questions you may have about our events.