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How Simply Listening Better Will Lead You to Better Negotiation Outcomes

How Simply Listening Better Will Lead You to Better Negotiation Outcomes

If I were to poll our readership right now to determine how many of you think you're good listeners, more than half would raise their hand, which...

How Fear of Loss and Time Are Negatively Impacting Your Ability to Listen

How Fear of Loss and Time Are Negatively Impacting Your Ability to Listen

In the seventh hour of the hostage negotiation, the team psychologist leaned over and delivered a chilling message.

Negotiating When You Don’t Like (or Respect) Someone

Negotiating When You Don’t Like (or Respect) Someone

How to Negotiate Effectively Even When You Don't Respect the Other Side

Stop Being a Doormat - How Tactical Empathy® Strengthens Your Position!
Tactical Empathy

Stop Being a Doormat - How Tactical Empathy® Strengthens Your Position!

The Misconception: Empathy Equals Weakness

Moving Between the Black Swan Skills
Negotiation Training

Moving Between the Black Swan Skills

The Black Swan Method® consists of the Negotiation 9® skills which have been battle-tested and are proven to streamline difficult conversations as...

The Stealth Negotiation Superpower: Playfulness
Negotiation Training

The Stealth Negotiation Superpower: Playfulness

Here’s how I stumbled over the new superpower of playfulness to make a delightful deal…And learned the optimum time of day to make a deal.

What’s the Difference Between Sympathy and Empathy?
How to Negotiate

What’s the Difference Between Sympathy and Empathy?

People always confuse sympathy with empathy, but they are vastly different concepts. At a high level, sympathy is about using common ground and...

How to Handle Confrontations with Confidence and Skill
Self-confidence

How to Handle Confrontations with Confidence and Skill

Confrontation is an inevitable part of life, whether it’s in personal relationships, the workplace, or any other setting where people interact....

The Magic Wand of Negotiation
Negotiation Tactics

The Magic Wand of Negotiation

“I need you to wave a magic wand.” This is the latest Black Swan Method Jedi phrase to accomplish things no one else can do and get people to move...

Heal Strained Relationships: 4 Tactical Empathy™ Techniques for Negotiation Success
Tactical Empathy

Heal Strained Relationships: 4 Tactical Empathy™ Techniques for Negotiation Success

You may believe you deal with many different personality types in your personal and professional life. What steps do you take to make yourself more...

Common Conflicts and Issues with Different Personalities
Personality Types

Common Conflicts and Issues with Different Personalities

When negotiations break down, despite your best efforts, it is likely not because of terms or price. Failure is a result of a fundamental disconnect...

Fairness in Negotiations: 3 Myths That Hold You Back
Tactical Empathy

Fairness in Negotiations: 3 Myths That Hold You Back

“In life, you don’t get what’s fair, you get what you negotiate.” - Chris Voss

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

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