How to Negotiate

Self-Labels That Stop Reactive Mistakes

When someone says something offensive, careless, or just wrong, wisdom usually doesn’t show up first. Something else does.

Tactical Empathy

How You Can Address Negativity During Negotiations

Negotiations can often feel like navigating a minefield, where misunderstandings and unmet expectations give rise to negativity that can derail...

Negotiation Tactics

How Using Labels™ Can Help You Close More Deals

A Label™ is a negotiation skill that enables us to bring thoughts and sentiments left unsaid by our counterpart to the surface.

Mislabels

Mislabels and How They Can Impact Others

Mislabeling—using Labels™ to express an unspoken element of the conversation but getting it wrong—is a Black Swan skill many people use on accident....

Negotiation Tactics

How to Use Labels™ to Neutralize Negative Emotions in a Negotiation

Humans are wired to think negatively.