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INSPIRATION
We Teach Tactical Empathy®
Many people assume they need to compromise in negotiation. In reality, successful negotiations are the result of actively listening with Tactical Empathy®. Enroll in one of our training programs to improve your negotiation skills.
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Our Services
We provide negotiation services
for you and your team.
Learn more about our course offerings, keynotes, and live events. Gain the skills you need to become a tactful, strategic negotiator in your professional and personal life.
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Our Ethos
Negotiation Experts
With decades of experience in the world of high-stakes negotiations, The Black Swan Group uses techniques to transform your professional and personal life.
What Sets Us Apart
The Black Swan Difference
People assume that natural human responses are impossible to predict. However, with the right tools in hand, you’ll learn that people behave in patterns—and those patterns are entirely predictable. We know how humans are wired from our experience in the field, and we’re here to help you master the art of negotiation with proven principles.
What Makes The Black Swan Group Unique
Tested, Proven, and Delivered Worldwide
We teach our techniques to audiences across the globe. Our hostage negotiators have a 93 percent success rate. We are committed to helping you become the next great success story.
Latest Resources
The Edge
How Cultural Barriers Can Impact Negotiations
It’s not an accident that hostage negotiators in Tokyo, Tel Aviv, London, Johannesburg, Montreal, and Colombia are all trained in the same skill set.
Podcast
Mastering the Art of Negotiation with Sandy Hein
A jam-packed episode from Sandy Hein and Jane Bayler exploring how to master the art of negotiation.
The Edge
The First Steps to Becoming a Skilled Negotiator
New to negotiation and The Black Swan Method™? The first step to becoming an expert negotiator is enrolling in our online classes,
Podcast
Never Split the Difference with Chris Voss of The Black Swan Group
In this episode, Chris Voss discusses never splitting the difference. Everything in life is a negotiation, but standing in front of a client makes it more apparent. When the stakes are highest, wouldn’t it be great to know what to say, how to say it, and when to say it?
In Their Own Words
Over eight years, how could you possibly come to the same event and get anything out of it? But we're floored every time we go and it's something completely different.
I learned a lot, and I thought I had already honed several of the skills, but there were so many new concepts that were brought forward.
It's the best investment. It's the first time I've ever spent money to go to a workshop like this in my life.