Negotiation Mastery Newsletter
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Self-Labels That Stop Reactive Mistakes
When someone says something offensive, careless, or just wrong, wisdom usually doesn’t show up first. Something else does.
Tone of Voice in Negotiation: Which to Use and When
Most people expect negotiations to be difficult and attacking. They put their boxing gloves on to gear up for a fight. But here's what immediately...
What Made Them Say That? Deals Die When Curiosity Leaves
Deals usually die before anyone says “No.” They die when the counterpart stops feeling understood and starts protecting themselves. The fix is...
How to Negotiate Salary Offers: What to Say and Avoid
“Thank you very much for participating in the interview process…”
How to Build Rapport With Your Boss: Managing Up
Why does managing up start with your boss's world, not your case? When I hear “managing up,” my first instinct isn’t to stack arguments, polish a...
4 Experts, 1 Game-Changing Strategy: Mastering No-Oriented Questions™ in Negotiations
Negotiations are not about manipulating or coercing; they're about creating an environment where trust and collaboration thrive. At The Black Swan...
2 Skills You Can Use to Advocate for Yourself at the Doctor’s Office
When you’re in the middle of a crisis, especially a medical one, the Black Swan skills can help you advocate for yourself or the other person in your...