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Live In-person
level 1-Day
date October 23, 2023
time 8 AM to 5 PM

Influencing Negotiation with Tactical Empathy -

Salt Lake City, UT


About the Class

Empathy is necessary for influence.

This one-day event focuses on equipping you with the Tactical Empathy tools you need to build rapport, overcome objections, and close deals with fewer counter-offers. 




October 23, 2023


8 AM to 5 PM


The Kimpton Hotel Monaco Salt Lake City 15 West 200 SouthSalt Lake City, UT 84101

The Agenda

Check-in & Breakfast
Get checked in for the day, find a seat, and have a light breakfast before we get started.
9:00AM - 12:00PM
Session 1
In session one, you'll learn how to achieve the highest level of influence based on trust, rapport, and understanding, without relying on common ground or disclosing information. You'll also learn to handle the toughest objections and pivot in high-pressure situations.
12:00PM - 1:00PM
Lunch is included.
One-hour lunch gives you a chance to network while processing and discussing what you've learned in the morning.
1:00 PM - 5:00PM

Session 2
In session two, you'll learn how to use tactical empathy to set the stage for your negotiations, make your ask and deliver bad news while minimizing the negative reaction from your counterpart.

About the Instructors

Headshot of Chris Voss

Chris Voss

CEO, Founder, Instructor, and Keynote Speaker

Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique program that applies globally proven techniques to the business world.

More About Chris→

Sandy Hein

Sandy Hein

Negotiation Instructor and Coach

Sandy Hein is a Negotiation Instructor and Coach at The Black Swan Group. She has been with the company since December 2011 and transitioned to a full-time role in July 2020. 

More About Sandy→

Frequently Asked Questions

Will Chris Voss be there?

No, I am sorry Chris will not be at every event unless listed as an instructor. He will only be present in a select few cities. Our top instructors will be there to teach. For the cities that Chris is attending, he will instruct for part of the day, but you should also expect to hear from our other speakers as well. 

How many people will attend this event?

The event is open to 60 attendees only. You can expect to interact with each of our speakers, ask your negotiation questions, and network with other like-minded individuals who are hungry to make good deals. 

Are meals included with my ticket?

Yes, meals for the day are included. Breakfast will be served during check-in and will stop serving at 9:00 am when we kick off the day.

We will break 1 hour for lunch, which is also provided. In between the morning and afternoon sessions, there will be beverages and snacks available as well.

If you have any dietary restrictions, please let us know as soon as possible. 

We want to be able to accommodate you, but the day of dietary accommodations are not always available depending on our venue. 

What is the refund policy?

Things come up and we understand. That's why if you cancel up to 2 weeks in advance we will fully refund your ticket cost.

If you cancel within 2 weeks of the event, a 15% cancellation fee will be deducted from the cost of your ticket.

What should I bring to the event?

Bring your preferred note-taking devices (paper & pen).

What discounts are available?

We don't offer any ticket discounts. 

Don’t see what you’re looking for?

Send us a message to and we'll gladly answer any other questions you may have about our events. 

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Have questions about negotiation training?

Contact Us