Tactical Empathy™ is the heart of our Black Swan Method of negotiation. It is the intentional application of empathy to recognize and articulate a counterpart's perspective based on the clues given by their effect, demeanor, and circumstances. Our skills and techniques have been developed in order to maintain a high level of listening and empathy during negotiations. 

Tactical Empathy—Learn the fundamental techniques and skills that make up the Black Swan Method. We'll focus on the central ideas and understanding of Tactical Empathy, why empathy should be the principal starting place for negotiations, and the difference between negotiation and bargaining. 

Gathering Information—Did you know that one third of the population hates being asked questions? Learn the skills that can help you gather more information better than direct questions can, and simultaneously helps your counterpart feel more understood. 

Dealing with Negative Emotions—Negative emotions are inevitable when negotiating. We'll coach you in how to respond to personal attacks, how to diffuse negative thoughts in your counterpart, and how to create more trust-worthy and long-term relationships. 

Session 2
In session two, you'll learn how to use tactical empathy to set the stage for your negotiations, make your ask and deliver bad news while minimizing the negative reaction from your counterpart.