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Live In-person
level 1-Day
date October 23, 2023
time 8 AM to 5 PM

Foundational Negotiation

with Tactical Empathy -

Salt Lake City, UT


About the Event

Negotiate the life you want.

Learn the skills that have stopped bad guys in their tracks, secured multi-million dollar deals, and saved marriages. At this 1-Day Live Event, you'll learn the foundational skills of Tactical Empathy. You'll be instructed in the philosophy and science behind our methods, why we prefer empathy to sympathy in business settings, and why an empathetic approach is far more successful and useful in negotiations. Participate in group exercises, enjoy a meal with your fellow negotiators, and become a skilled negotiator—in work and in life. 

Seats at our events are LIMITED, so don't wait to register!

What is Tactical Empathy™?

Tactical Empathy™ is the heart of our Black Swan Method of negotiation. It is the intentional application of empathy to recognize and articulate a counterpart's perspective based on the clues given by their effect, demeanor, and circumstances. Our skills and techniques have been developed in order to maintain a high level of listening and empathy during negotiations. 

Core Focuses

Tactical Empathy—Learn the fundamental techniques and skills that make up the Black Swan Method. We'll focus on the central ideas and understanding of Tactical Empathy, why empathy should be the principal starting place for negotiations, and the difference between negotiation and bargaining. 


Gathering Information—Did you know that one third of the population hates being asked questions? Learn the skills that can help you gather more information better than direct questions can, and simultaneously helps your counterpart feel more understood. 


Dealing with Negative Emotions—Negative emotions are inevitable when negotiating. We'll coach you in how to respond to personal attacks, how to diffuse negative thoughts in your counterpart, and how to create more trust-worthy and long-term relationships. 

Class Info




October 23, 2023


8 AM to 5 PM


The Kimpton Hotel Monaco Salt Lake City 15 West 200 SouthSalt Lake City, UT 84101

The Agenda

Check-in & Breakfast
Get checked in for the day, find a seat, and have a light breakfast before we get started.
9:00AM - 12:00PM
Session 1
In session one, you'll learn how to achieve the highest level of influence based on trust, rapport, and understanding, without relying on common ground or disclosing information. You'll also learn to handle the toughest objections and pivot in high-pressure situations.
12:00PM - 1:00PM
Lunch is included.
One-hour lunch gives you a chance to network while processing and discussing what you've learned in the morning.
1:00 PM - 5:00PM

Session 2
In session two, you'll learn how to use tactical empathy to set the stage for your negotiations, make your ask and deliver bad news while minimizing the negative reaction from your counterpart.

About the Instructors

Headshot of Chris Voss

Chris Voss

CEO, Founder, Instructor, and Keynote Speaker

Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique program that applies globally proven techniques to the business world.

More About Chris→

Sandy Hein

Sandy Hein

Negotiation Instructor and Coach

Sandy Hein is a Negotiation Instructor and Coach at The Black Swan Group. She has been with the company since December 2011 and transitioned to a full-time role in July 2020. 

More About Sandy→

Frequently Asked Questions

Will Chris Voss be there?


How many people will attend this event?

The event is open to 60 attendees only. You can expect to interact with each of our speakers, ask your negotiation questions, and network with other like-minded individuals who are hungry to make good deals. 

Are meals included with my ticket?

Yes, meals for the day are included. Breakfast will be served during check-in and will stop serving at 9:00 am when we kick off the day.

We will break 1 hour for lunch, which is also provided. In between the morning and afternoon sessions, there will be beverages and snacks available as well.

If you have any dietary restrictions, please let us know as soon as possible. 

We want to be able to accommodate you, but the day of dietary accommodations are not always available depending on our venue. 

What is the refund policy?

Things come up and we understand. That's why if you cancel up to 2 weeks in advance we will fully refund your ticket cost.

If you cancel within 2 weeks of the event, a 15% cancellation fee will be deducted from the cost of your ticket.

What should I bring to the event?

Bring your preferred note-taking devices (paper & pen).

What discounts are available?

We don't offer any ticket discounts. 

Don’t see what you’re looking for?

Send us a message to and we'll gladly answer any other questions you may have about our events. 

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Have questions about negotiation training?

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