Face Difficult Negotiations with Confidence

The Black Swan Group gives you the tactical tools for handling difficult negotiations.

Manager interviewing an employee in her office

 For 1 hour a week for 3-weeks you'll learn skills for confrontation, dealing with attacks in negotiation, and building rapport without common ground. In the first session, we will provide you with the talking points and skills to engage in a confrontation that leads to a productive outcome without damaging the relationship. We will answer the question, “How do you make a soft approach to a sensitive situation without inflaming the interaction?”.  The second session will provide you with the tools to handle intense emotions from your counterpart.  In this session, we answer the question, “How do I hold my ground or simply say no without derailing our progress?”. The third and last session, will provide you with the tools to build trust with anyone, including counterparts that you have nothing in common with. In this session, we answer, “How do I become a trusted advisor without engaging in the beat-around-the-bush common ground conversation?”. 

Course Outline: 

  • Session 1: Tools for Confrontation
  • Session 2: Tools for Dealing with Attacks
  • Session 3: Tools for Rapport and Information Gathering




How many participants are in the course? 

This course is limited to only 50 participants. 


How is the course administered? 

Each session is conducted live online using Zoom. You'll receive the link to access the course a week before the course starts. We’ll also send reminders the day before and day of your session. 


What are the technology requirements?

For the best experience, the live online sessions should be accessed via a computer/laptop. Please make sure your web browser is up to date. 


What happens if I miss a session? 

Each session is recorded and the recording is sent to you for review. Refunds will not be issued for missed sessions.  Please plan accordingly and make sure you have the sessions on your calendar. 


How long do I have to access the recording?

All recordings are viewable for 21-days after each session. They are not downloadable. Recordings are sent within 24 hours after the session ends.

Enroll Today

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Class Dates

Weekly, on Mondays at 1pm-2pm ET
  • September 20th
  • September 27th
  • October 4th


Important Details

  • Knowledge Level #2
  • Prerequisite: 
  1. The N9
  • Level of Interaction: Low 
  • Limited Access to Recordings


"With the right negotiation skills in place, you’ll enjoy more favorable business outcomes."