Learn the Basics of The Black Swan Method™

The Black Swan Method gives you the tactical tools for handling any negotiation. Learn our 9 core skills. 

Checklist for Sales Negotiations


In this introductory lecture-based course, you'll get acquainted with the Negotiation 9 (N9). These are the core skills of The Black Swan Method™, a communication approach designed to demonstrate tactical empathy, build rapport, and achieve trust-based influence. 

You'll gain a fundamental understanding of each of the 9 core skills, the purpose of each, and how it can be used. 

Negotiation 9 Skills:

  • Labels
  • Mirrors
  • Dynamic Silence
  • Paraphrase
  • Summary
  • Calibrated Questions
  • "I" Messages
  • Encouragers
  • Rule of Three



How is the course administered? 

Each session is conducted live online using Zoom.


How long is the course?

This course is a (1) 90-min session


What if I miss my session? Will I have access to recordings of the course?

We understand life happens. The recording is viewable, not downloadable for 21 days after the session. 


Will this be offered again?

This course will be offered through-out 2021 year. Dates will be added monthly. Below is a drop-down of available dates and times.



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  • Sandy Hein

Important Details

  • Knowledge Level #1
  • Prerequisites: None
  • Level of Interaction: Low
  • (1) 90-minute course


"With the right negotiation skills in place, you’ll enjoy more favorable business outcomes."