About the Class
The Black Swan Method gives you the tactical tools for handling any negotiation. Learn our 9 core skills.
In this introductory lecture-based course, you'll get acquainted with the Negotiation 9 (N9). These are the core skills of The Black Swan Method™, a communication approach designed to demonstrate tactical empathy, build rapport, and achieve trust-based influence.
You'll gain a fundamental understanding of each of the 9 core skills, the purpose of each, and how it can be used.
Negotiation 9 Skills:
- Dynamic Silence
- Calibrated Questions
- "I" Messages
Level of Interaction
Negotiation Instructor and Coach
Sandy Hein is a Negotiation Instructor and Coach at The Black Swan Group who has been with the company since December 2011 and transitioned to a full-time role in July 2020. Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint there, including 10 years as a hostage negotiator.
Frequently Asked Questions
How is the course administered?
Each session is conducted live online using Zoom. You'll receive the link to access the course a week before the course starts. We’ll also send reminders the day before and the day of your session.
What are the technology requirements?
For the best experience, the live online sessions should be accessed via a computer/laptop. Please make sure your web browser is up to date.
What happens if I miss a session?
Each session is recorded and the recording is sent to you for review. Refunds will not be issued for missed sessions. Please plan accordingly and make sure you have the sessions on your calendar.
How long do I have to access the recording?
All recordings are viewable for 21-days after each session. They are not downloadable. Recordings are sent within 24 hours after the session ends.