Communication Techniques

Discovering Black Swans: Turning Everyday Moments into Big Wins

Picking up from where we left off—the hospital room, the nurse, the unexpected rapport. Tone and Tactical Empathy® cracked the door open, but what...

Communication Techniques

How Tone, Rapport, and Tactical Empathy® Saved My Day at the Hospital on the Recovery Gurney

Waking up from anesthesia is like getting shoved into a world that doesn’t make sense. Sounds are too loud. Lights are too bright. Your own body...

Leadership Skills

Leadership: Challenges, Tactical Empathy®, and Avoiding Common Mistakes

Leadershipis inherently challenging. It demands not only the ability to guide but also to inspire others to collaborate and achieve a shared vision....

Communication Techniques

Emotional Intelligence Rules for Delivering Bad News Successfully

Delivering bad news is never easy, but it’s an inevitable part of personal and professional life. How you communicate bad news can impact...

Communication Techniques

From Hostage Negotiations to Happy Marriages: The Secret Communication Hack You Need

Let’s dive into one of my favorite topics—relationships. Whether it’s at home, at work, or somewhere in between, relationships are the foundation of...

Communication Techniques

Polite to Powerful: The Two-Millimeter Shift to Elevated Conversations

Tell me more… At first glance, the phrase “Tell me more” seems like an impactful and thoughtful statement. Often, it is used as a polite prompt to...

Communication Techniques

6 Powerful Strategies for Turning Disappointment Into Opportunity

Moving on from disappointment without burning bridges is a delicate balancing act. It requires self-awareness and the right communication techniques...

Tactical Empathy

How You Can Address Negativity During Negotiations

Negotiations can often feel like navigating a minefield, where misunderstandings and unmet expectations give rise to negativity that can derail...

How to Negotiate

What’s the Difference Between Sympathy and Empathy?

People always confuse sympathy with empathy, but they are vastly different concepts. At a high level, sympathy is about using common ground and...

Emotional Intelligence

Negotiation Training: 5 Crucial Aspects of Emotional Intelligence You Forget to Use

As former FBI negotiators and professional negotiation coaches, we spend a lot of time thinking and talking about emotional intelligence (EQ)....