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Live In-person
level 2-Day
date October 17 - 18, 2024
time 8 AM to 5 PM
Chicago, IL
Negotiation Mastery: The Negotiator's Essential Toolkit

Chicago, IL


Diamond Training: Built for Extreme Pressure

Negotiate the life you want.

Learn the skills that have stopped bad guys in their tracks, secured multi-million dollar deals, and saved marriages. At this 2-Day Live Event, you'll learn the foundational skills of Tactical Empathy.

You'll be instructed in the philosophy and science behind our methods, why we prefer empathy to sympathy in business settings, and why an empathetic approach is far more successful and useful in negotiations.

Participate in group exercises, enjoy a meal with your fellow negotiators, and become a skilled negotiator—in work and in life.

Seats at our events are LIMITED, so don't wait to register!

Core Focuses

Tactical Empathy—Learn the fundamental techniques and skills that make up the Black Swan Method. We'll focus on the central ideas and understanding of Tactical Empathy, why empathy should be the principal starting place for negotiations, and the difference between negotiation and bargaining. 

Gathering Information—Did you know that one third of the population hates being asked questions? Learn the skills that can help you gather more information better than direct questions can, and simultaneously helps your counterpart feel more understood. 

Dealing with Negative Emotions—Negative emotions are inevitable when negotiating. We'll coach you in how to respond to personal attacks, how to diffuse negative thoughts in your counterpart, and how to create more trust-worthy and long-term relationships. 

Class Info




October 17-18, 2024


8 AM to 5 PM


Kimpton Gray Hotel
122 W Monroe St Chicago, IL 60603

The Agenda

Day 1
8:00AM - 9:00AM - Check-in & Breakfast
Get checked in for the day, find a seat, and have a light breakfast before we get started. 
9:00AM - 12:00PM - Session 1
12:00PM - 1:00PM - Lunch
Lunch is served. Eat, and connect with the other awesome attendees. 
1:00 PM - 5:00PM - Session 2
Day 2
8:00AM - 9:00AM - Breakfast
Breakfast is served. Eat, connect with the other awesome attendees.  
9:00AM - 12:00PM - Session 1
12:00PM - 1:00PM - Lunch
Lunch is served. Eat, connect with the other awesome attendees. 
1:00 PM - 5:00PM - Session 2

About the Instructors

Chris Voss (high resolution) (2)

Chris Voss

CEO, Founder, Instructor, and Keynote Speaker

Chris used his many years of experience in international crises and high-stakes negotiations to develop a unique program that applies globally proven techniques to the business world.

Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation (FBI), as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group.

More About Chris→

Troy Photo-1

Troy Smith

Instructor, Coach, and Keynote Speaker

Troy Smith is a Negotiation Instructor and Coach at The Black Swan Group who joined the team in July 2020. Troy is a retired San Antonio Police Department officer who spent 23 years with the department, including 22 years in specialized units—such as the SWAT/Crisis Negotiators team and the U.S. Marshals’ Fugitive Task Force. During his career, Troy was involved in more than 300 hostage negotiations, including 270 as a lead negotiator. He never lost any of them.

More About Troy Smith→

First Sgt Pic

Don Fieselman

Instructor and Coach

Don Fieselman is an instructor and coach at The Black Swan Group. He began his career as a police officer in Pocatello, Idaho in 1994.  Two years later, he was accepted to the Las Vegas Metropolitan Police Department (LVMPD) in Las Vegas, Nevada. He spent over twenty-five years there and worked most of his career in investigations. He became an instructor and taught local, state, and federal law enforcement personnel throughout his career. 

More About Don→

Frequently Asked Questions

Will Chris Voss be there?

No, I am sorry Chris will not be in attendance.  Our top instructors will be there to teach. 

How many people will attend this event?

The event is open to 50 attendees only. You can expect to interact with each of our speakers, ask your negotiation questions, and network with other like-minded individuals who are hungry to make good deals. 

Are meals included with my ticket?

Yes, meals for the day are included. Breakfast will be served during check-in at 8am and Lunch at 12pm.

In between the morning and afternoon sessions, there will be beverages and snacks available as well.

If you have any dietary restrictions, please let us know as soon as possible by emailing

What is the refund policy?

Things come up and we understand. That's why if you cancel up to 4 weeks in advance we will fully refund your ticket cost.

If you cancel within 4 weeks of the event, a 15% cancellation fee will be deducted from the cost of your ticket.

What should I bring to the event?

Bring your preferred note-taking devices (paper & pen).

What discounts are available?

We don't offer any ticket discounts.  We do offer group discounts of 3+ people. Click the link below Enroll Now. 

Don’t see what you’re looking for?

Send us a message to and we'll gladly answer any other questions you may have about our events. 

Have questions about negotiation training?

Contact Us