
Communication Techniques
Ego-Labeling: The Three Words That Unlock Doors
I was preparing for a high-stakes talk at JP Morgan. Two hours before I went on stage—right before Jamie Dimon, no less—my PowerPoint got flagged for...

Communication Techniques
Navigating Friendships Using Tactical Empathy
A friend hasn’t reached out to you in a while.

Communication Techniques
How to Use Negotiation Skills to Earn a Free Suitcase
Recently, I helped one of my colleagues “earn” a free suitcase by using Black Swan skills. She was staying at a hotel in Detroit for a work...