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Sales Email Magic: The Guaranteed Way to Get a Response
If you’ve never had someone go dark on you over email, don’t bother reading this blog article.
Negotiating Everyday Bills Like a Pro
A lot of people treat customer service reps like dirt. If the last person an agent talked with wasn’t rude to them, then the caller right before them...
How to Choose the Right Negotiation Consulting Company
If you or your team is struggling to win deals, navigate a tricky business situation, or communicate effectively, it may be worth your while to...
Introducing "Ego, Authority, Failure" by Derek Gaunt
Are your employees struggling to stay motivated? If so, it might be them. But there’s a good chance that it’s actually you. In today’s business...
Communication at Work: Why Hearing 'No' Should Be Your Goal
Many of the negotiation techniques we teach at Black Swan Group are part of a “no” strategy. We discuss ways to make “no” work for you in a...
Communication at Work: Are You Being Too Nice at the Negotiation Table?
When we’re faced with a difficult negotiation, many of us make the mistake of thinking that niceness will help us get what we want. To make ourselves...
Communication at Work: How to Nail Your Elevator Pitch
I’ll be honest—I’m not a fan of the elevator pitch. The idea of preparing a 30-second sales speech in which you explain your idea or solution and why...
5 Effective Communication Techniques for Managing People
There’s no shortage of bad managers in the world. Most of them aren’t inherently evil people—they’re simply poor communicators. Being an effective...
Mastering the Art of First and Last Impressions
Although first impressions don’t always stick, they do inform how much time, attention, and trust you earn right off the bat. On average, first...
3 Scenarios to Practice Your Negotiation Skills
There’s one commonality that all effective negotiators share: they consciously make the decision to negotiate in their daily lives. It may sound...
Why Compromise is the Enemy of Agreement
We’ve all heard the old adage that “compromise is the secret to a good marriage.” It’s not uncommon to hear compromise linked to things like love and...
How to Negotiate With Loved Ones
No matter how skilled and practiced you are as a negotiator, when it comes to dealing with the people you love, it’s easy to get stuck. The same...