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Black Swan Negotiation Skills Training: Quick 2+1™
We start every Black Swan live training session with the same exercise: the Quick 2+1™. It’s our foundational skill set. At the end of the day,...
The Top 12 Must-Read Books for Expert Negotiators
As MIT Professor Peter Senge once said, “the only sustainable competitive advantage is an organization’s ability to learn faster than the...
Black Swan Negotiation Skills Training: Mislabels
The Black Swan Group often recommends using Labels™ to describe emotions that are displayed, verbalized, or implied but not directly articulated. In...
Becoming a Master Negotiator: Trigger Kindness Moments Everyday
Want to become a master negotiator? Do these two things: Have a list of go-to phrases. Never be mean to someone who can hurt you by doing nothing....
Negotiation Training: What Are Black Swans and How Can You Identify Them?
Black Swans are small bits of information the other side holds that— if uncovered—would dramatically change the course of the dialogue and,...
Unlocking Negotiation Mastery: How the Black Swan Method + Continuous Improvement Make You Unstoppable
The Black Swan Method, born from Chris Voss’s decades of experience as an FBI hostage negotiator, is all about uncovering those hidden pieces of...
Components of Emotional Intelligence in Negotiation
The best negotiators and most effective leaders possess high levels of emotional intelligence, or a high emotional quotient (EQ), meaning the ability...
Negotiation Training: The Top 10 Black Swan Go-To Labels™
At Black Swan, we’re huge proponents of using Labels™ to arrive at the best outcomes. With an effective use of Labels, you’re able to unearth what...
How Can Sales Negotiation Training Help My Team?
No matter how effective your sales team is, it can always improve. If you’re on the fence about whether it’s worthwhile to invest in sales...
3 Sales Negotiation Tips for Women
When a woman sits down at the negotiating table, her counterpart may harbor a number of preconceived notions about her, sometimes consciously but...
Price Negotiation: How to Get the Best Deal Every Time
Whether someone is buying a new car or making a multi-million dollar business deal, who wants to pay a single penny more than they absolutely need...
Infographic: The Black Swan Group's Negotiation 9™️️️ (N9™️️️)
Negotiation is a science as well as an art. When you have all the right ingredients, magic can happen. The Black Swan Group’s negotiation concepts...