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10 Phrases That Reveal (Dangerous) Hidden Negotiations
How to Negotiate

10 Phrases That Reveal (Dangerous) Hidden Negotiations

“The most dangerous negotiation is the one you don’t know you’re in.” What hidden negotiations drain your time (your most valuable commodity) each...

Negotiator Concepts That Have Evolved Since Never Split The Difference™ Was Published
Negotiation Training

Negotiator Concepts That Have Evolved Since Never Split The Difference™ Was Published

Accusation Audits™ and Labels™ (more specifically, Asking Labels™) are two expert concepts that have evolved significantly since Never Split the...

Communication Skills: 3 Ways To Make “No” Work For You
Communication Techniques

Communication Skills: 3 Ways To Make “No” Work For You

Does yes really always mean yes? Absolutely not. When we say yes, we’re committing to something. And immediately after we’ve committed, we begin...

The Top 12 Must-Read Books for Expert Negotiators
Negotiation Training

The Top 12 Must-Read Books for Expert Negotiators

As MIT Professor Peter Senge once said, “the only sustainable competitive advantage is an organization’s ability to learn faster than the...

How to Negotiate Without Saying a Word
Negotiation Tactics

How to Negotiate Without Saying a Word

Is it ridiculous to think you can negotiate without saying a word?  The infamous ratio The Black Swan Method™ teaches is 7:38:55. This means that the...

Becoming a Master Negotiator: Trigger Kindness Moments Everyday
Negotiation Tactics

Becoming a Master Negotiator: Trigger Kindness Moments Everyday

Want to become a master negotiator? Do these two things:  Have a list of go-to phrases.   Never be mean to someone who can hurt you by doing...

Real Estate Negotiations: When to Push and When to Walk Away
Real Estate Negotiation

Real Estate Negotiations: When to Push and When to Walk Away

In any negotiation, a push equals an assertion.  Assertions work if they are preceded by Tactical Empathy™. Without it, you will blow the deals you...

Let’s Put ‘Yes’ Out of Its Misery. ‘Yes’ Is Not Agreement.
How to Negotiate

Let’s Put ‘Yes’ Out of Its Misery. ‘Yes’ Is Not Agreement.

At its very best, yes is only an aspiration, a hope. But hope is not a strategy, and aspiration is not agreement. Here’s why. When Never Split the...

How to Deal with a Boss Who’s a Bully (and a Micromanager)
Communication Techniques

How to Deal with a Boss Who’s a Bully (and a Micromanager)

The secret to getting the upper hand in a negotiation is giving the other side the illusion of control.  There is great power in deference,...

How to Improve Your Communication Skills to Network Effectively
Communication Techniques

How to Improve Your Communication Skills to Network Effectively

We’re all drawn to interesting people. Here’s how to improve your communication skills and become the most interesting person in the room. Start with...

Negotiation Training: The Top 4 ‘No-Oriented’ Questions
Negotiation Training

Negotiation Training: The Top 4 ‘No-Oriented’ Questions

Yes doesn’t always mean yes. This is why shrewd negotiators don’t aim for yes, but instead try to get their counterparts to say no. In this...

Negotiation Training: The Top 10 Black Swan Go-To Labels™
Negotiation Tactics

Negotiation Training: The Top 10 Black Swan Go-To Labels™

At Black Swan, we’re huge proponents of using Labels™ to arrive at the best outcomes. With an effective use of Labels, you’re able to unearth what...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

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