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The Top 4 Most Common Negotiation Failures
Negotiation Mistakes

The Top 4 Most Common Negotiation Failures

1. Staying in the moment It’s easy to prepare for a negotiation ahead of time. Staying in the moment and using The Black Swan Skills during it is...

3 Icebreakers to Help You Actually Start Practicing Negotiation
Negotiation Training

3 Icebreakers to Help You Actually Start Practicing Negotiation

We all want to get good at a skill. Unfortunately, most of us get stuck in the “reading about it” phase. We read a dozen self-help, personal...

How Poor Communication Can Negatively Impact Your Relationships
Communication Techniques

How Poor Communication Can Negatively Impact Your Relationships

It’s always the classic scenario: the dreaded, terrible first date. We see it all the time on reality TV or social media— one person talked about...

Our Groundbreaking Method is Emotional Intelligence on Steroids
How to Negotiate

Our Groundbreaking Method is Emotional Intelligence on Steroids

At its core, Tactical Empathy® isn’t what makes the Black Swan skills work. Instead, it’s what happens when you use the skills correctly.

Leaders, Stop Getting Lapped: 5 Unbelievable Benefits of Using Accusation Audits™️
Accusation Audits

Leaders, Stop Getting Lapped: 5 Unbelievable Benefits of Using Accusation Audits™️

If you’ve ever watched a NASCAR race, you have likely witnessed this scenario: The leaders do everything right, and things are going smoothly...until...

How Dynamic Silence™ Can Boost Communication in the Workplace
Communication Techniques

How Dynamic Silence™ Can Boost Communication in the Workplace

Work conversations can be very transactional. It’s not uncommon for professionals to have a different version of the same conversation over and over...

6 Negotiation Techniques to Manage Relationships with Challenging Coworkers

6 Negotiation Techniques to Manage Relationships with Challenging Coworkers

Challenging coworkers exist on almost every team. Some are assertive and charge forward without collaboration or approvals, whereas others don’t...

How to Use Labels™ to Neutralize Negative Emotions in a Negotiation
Negotiation Tactics

How to Use Labels™ to Neutralize Negative Emotions in a Negotiation

Humans are wired to think negatively.

3 Ways Tone Can Make or Break a Deal
Communication Techniques

3 Ways Tone Can Make or Break a Deal

Your tone of voice is the first thing people notice about you. Tone is more than just volume—it’s a balance of your pitch, pace, timbre, intonation,...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

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