Negotiation Training

The Unseen Advantage: Mindset, Timing, and Tone in Everyday Negotiation

People think negotiation is about pushing hard, flexing status, or tossing around credentials like confetti. This story isn’t that. This is about...

How to Negotiate

How I Negotiated Ice Cream Out of a “No Substitutions” Menu - A Lesson in Possibility

How a Dinner Plan Turned Into a Negotiation Challenge It started as a simple idea—an intimate dinner for 10 to kick off an EOS Mastery Cohort in San...

Communication Techniques

Discovering Black Swans: Turning Everyday Moments into Big Wins

Picking up from where we left off—the hospital room, the nurse, the unexpected rapport. Tone and Tactical Empathy® cracked the door open, but what...

Communication Techniques

How Tone, Rapport, and Tactical Empathy® Saved My Day at the Hospital on the Recovery Gurney

Waking up from anesthesia is like getting shoved into a world that doesn’t make sense. Sounds are too loud. Lights are too bright. Your own body...

Communication Techniques

Ego-Labeling: The Three Words That Unlock Doors

I was preparing for a high-stakes talk at JP Morgan. Two hours before I went on stage—right before Jamie Dimon, no less—my PowerPoint got flagged for...

Communication Techniques

Navigating Friendships Using Tactical Empathy

A friend hasn’t reached out to you in a while.

Communication Techniques

How to Use Negotiation Skills to Earn a Free Suitcase

Recently, I helped one of my colleagues “earn” a free suitcase by using Black Swan skills. She was staying at a hotel in Detroit for a work...