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How to Handle Confrontations with Confidence and Skill
Confrontation is an inevitable part of life, whether it’s in personal relationships, the workplace, or any other setting where people interact....
This is Why Everything is Really a Negotiation
What’s negotiation anyway? When most people think about negotiation, their mind immediately goes to bickering about price.
Why Using Accusations Audits® is Basically Magic (Especially with Family)
Although our clients are eager to learn the Black Swan skills and put them to use in business negotiations, many don’t think about how they can also...
Using Dynamic Silence™ to Better Connect with Your Teenager
If you want to connect with your teenager on a deeper level, stop talking so much.
How to Help Your Kids Deal with Bullying
Is your child getting bullied at school? If you encourage the use of Tactical Empathy®, it can help them navigate this challenging situation.
Our 10 Most Popular Negotiation Terms That You Need to Know
If you have read our content over the years, you have likely seen the same negotiation terms discussed again and again.
4 Negotiation Skills to Use to Get Promoted
It’s only a matter of time before workers with any semblance of aspiration start focusing on doing everything they can to get promoted.
Mislabels and How They Can Impact Others
Mislabeling—using Labels™ to express an unspoken element of the conversation but getting it wrong—is a Black Swan skill many people use on accident....
Dealing with an Over-Inflated Ego
For the most part, people don’t understand egos. When our counterpart has an ego, we don’t like it. We call folks with over-inflated egos...
3 Signs It’s Time to Cut Your Losses and Move on to the Next Deal
According to Black Swan CEO and founder Chris Voss, it’s not a sin to not get a deal. However, it is a sin to take a long time to not get a deal.
Using the Quick 2+1™ in Your Personal Life
When you’re in a conversation and someone wants or needs something, you’re in the middle of a negotiation—even when you’re talking to a family member...
5 Negotiation Skills to Use in Every Personal Relationship
The skills we teach at The Black Swan Group are designed to help people like you achieve better business outcomes. But our clients can also use our...