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Your 1 Way to Becoming Extraordinary: Harness Real Empathy
There’s no question that everyone has some understanding of empathy. Your first instinctual reaction to the title of this article was probably...
This Secret Skill is How You Nail a Cold Call
Cold calling might be the most unpleasant part of working in sales. You have to somehow manage to charm a stranger into donating or buying a product...
Negotiation Training: 5 Crucial Aspects of Emotional Intelligence You Forget to Use
As former FBI negotiators and professional negotiation coaches, we spend a lot of time thinking and talking about emotional intelligence (EQ)....
Women and Tone
In the workplace, a woman’s tone of voice has a profound impact on how she’s perceived. If a woman should ever be wrongly thought of as whiny or...
4 Negotiation Skills All Professionals Should Have
No two negotiators are the same, but the world’s best negotiators share many similarities. They not only bring the right mindset to the table each...
How Negotiation Coaching Can Help You Get to the Next Level
You have read Never Split the Difference™. You have thoroughly researched The Black Swan Group. You have subscribed to our newsletter. You have found...
How Are Negotiation and Interpersonal Communication Related?
You might be the best negotiator in the world. But if you don’t know how to deal with people and treat them with respect, you won’t get the results...
Infographic: 5 Tips to Negotiating Your Best Salary
To at least some extent, we all work for money. Even if you’re incredibly enthusiastic about your job, you still have bills to pay and a financial...
Infographic: The Top 3 Negotiation Mistakes
We negotiate salaries. We negotiate real estate. We negotiate with our utility providers. We negotiate with our friends and family. No matter what...
Introducing "Ego, Authority, Failure" by Derek Gaunt
Are your employees struggling to stay motivated? If so, it might be them. But there’s a good chance that it’s actually you. In today’s business...
Value vs. Price
Here are the five things you should consider when trying to identify value.