Corporate Training
Best for 20+ People
Keynotes and Speaking Engagements
Classes
Customized Coaching
Live Events
Who We Are
Our Difference
Learning Center
In the Media
Bookstore
What You Need to Know About Tactical Empathy®
Tactical Empathy® is all about understanding the other side. It doesn’t mean you feel how they feel—just that you can gain valuable information so...
Negotiation Training: The Top 4 ‘No-Oriented’ Questions
Yes doesn’t always mean yes. This is why shrewd negotiators don’t aim for yes, but instead try to get their counterparts to say no. In this...
Our 10 Most Popular Negotiation Terms That You Need to Know
If you have read our content over the years, you have likely seen the same negotiation terms discussed again and again.
How Using Labels™ Can Help You Close More Deals
A Label™ is a negotiation skill that enables us to bring thoughts and sentiments left unsaid by our counterpart to the surface.
10 Rules You Need to Break Right Now
1. Ask good questions – False You need to gather information–yet people hate being interrogated. Questions create friction, diminish rapport, and...
Women and Tone
In the workplace, a woman’s tone of voice has a profound impact on how she’s perceived. If a woman should ever be wrongly thought of as whiny or...
3 Signs It’s Time to Cut Your Losses and Move on to the Next Deal
According to Black Swan CEO and founder Chris Voss, it’s not a sin to not get a deal. However, it is a sin to take a long time to not get a deal.
Why You Need to Use No-Oriented Questions™ in a Negotiation
The goal of using No-Oriented Questions™ is to transition out of eliciting a yes response from your counterpart and try to get them to agree by...
4 Negotiation Techniques Every Attorney Should Use
Author Raheel Farooq famously said: “Arguing with a lawyer is not the hardest thing in the world; not arguing is.” Everyone wants to make their...
7 Ways to Navigate Complex Contract Negotiations
Deals are rarely easy in real estate. In most cases, it’s only a matter of time before complex contract negotiations begin. Next time you find...
Negotiation Skills Training: The Art of the Curiosity Mindset™
When you’re in a negotiation, there are two layers to the conversation: a presenting dynamic or emotion and a latent dynamic or emotion. Most...
Using the C.A.V.I.AA.R™ Method to Prep for Negotiations
Any time you are about to sit down at the table when the stakes are highest, you’re under a lot of pressure. To get the outcomes you’re aiming for,...