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The First Steps to Becoming a Skilled Negotiator
Negotiation Training

The First Steps to Becoming a Skilled Negotiator

If you’re new to negotiation and The Black Swan Method™, the first step to becoming a skilled negotiator is enrolling in our online class,...

Negotiator Concepts That Have Evolved Since Never Split The Difference™
Negotiation Training

Negotiator Concepts That Have Evolved Since Never Split The Difference™

Accusation Audits™ and Labels™ (more specifically, Asking Labels™) are two expert concepts that have evolved significantly since Never Split the...

How to Say “No” in a Negotiation
How to Negotiate

How to Say “No” in a Negotiation

Saying no is the most assertive thing you can do in a negotiation, meaning you should only do it when absolutely necessary. We encourage clients to...

Negotiation Training: When to Walk Away
Negotiation Tactics

Negotiation Training: When to Walk Away

The Black Swan Group has a saying: It’s not a sin to not get a deal, but it is a sin to not get a deal and waste a lot of time in the process....

Black Swan Negotiation Skills Training: Quick 2+1™
How to Negotiate

Black Swan Negotiation Skills Training: Quick 2+1™

We start every Black Swan live training session with the same exercise: the Quick 2+1™. It’s our foundational skill set. At the end of the day,...

The Top 12 Must-Read Books for Expert Negotiators
Negotiation Training

The Top 12 Must-Read Books for Expert Negotiators

As MIT Professor Peter Senge once said, “the only sustainable competitive advantage is an organization’s ability to learn faster than the...

Black Swan Negotiation Skills Training: Mislabels
Negotiation Tactics

Black Swan Negotiation Skills Training: Mislabels

The Black Swan Group often recommends using Labels™ to describe emotions that are displayed, verbalized, or implied but not directly articulated. In...

Becoming a Master Negotiator: Trigger Kindness Moments Everyday
Negotiation Tactics

Becoming a Master Negotiator: Trigger Kindness Moments Everyday

Want to become a master negotiator? Do these two things: Have a list of go-to phrases. Never be mean to someone who can hurt you by doing nothing....

Negotiation Training: What Are Black Swans and How Can You Identify Them?
Negotiation Training

Negotiation Training: What Are Black Swans and How Can You Identify Them?

Black Swans are small bits of information the other side holds that— if uncovered—would dramatically change the course of the dialogue and,...

Components of Emotional Intelligence in Negotiation
Negotiation Tactics

Components of Emotional Intelligence in Negotiation

The best negotiators and most effective leaders possess high levels of emotional intelligence, or a high emotional quotient (EQ), meaning the ability...

Negotiation Training: The Top 10 Black Swan Go-To Labels™
Negotiation Tactics

Negotiation Training: The Top 10 Black Swan Go-To Labels™

At Black Swan, we’re huge proponents of using Labels™ to arrive at the best outcomes. With an effective use of Labels, you’re able to unearth what...

How Can Sales Negotiation Training Help My Team?
Improving Sales

How Can Sales Negotiation Training Help My Team?

No matter how effective your sales team is, it can always improve. If you’re on the fence about whether it’s worthwhile to invest in sales...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

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