Skip to content
Live In-person
level 2-Day
Monday, November 6 & Tuesday, November 7, 2023
time 8 AM to 5 PM

Mastering Negotiation with Tactical Empathy - Dallas


Unparalleled Negotiation Training

Negotiate the life you dream of. 

During our 2-day Live Event, you’ll learn advanced Tactical Empathy skills to enhance your level of listening and create better long-term relationships. Dive into hot topics like dealing with distrustful counterparts, using negotiator types to your benefit, and navigating the dynamic emotions present within negotiations.

This course contains advanced materials and methods of negotiation. Unfamiliar with our skills? Attend one of our 1-Day Live Events, curated for beginners!




Monday, November 6 & Tuesday, November 7, 2023


8 AM to 5 PM


Tower Club, Santander Tower 1601 Elm Street, 48th Floor Dallas, TX 75201

Core Focuses

Personality Types

Each person is unique in how they negotiate. Learn about the nuances of each personality type, the skills that work best with each type, and how to calibrate your communication to everyone you encounter. 


Advanced Tactical Empathy

Learn beyond the core skills and master the art of Tactical Empathy. Practice using advanced techniques in training exercises and group workshop settings. 


Handling Conflict

Your counterpart isn’t always going to respond well during negotiations, but this doesn’t have to be the end of the conversation or relationship. Learn how to respond when you’re attacked, which skills can help you recover, and what response to look for when trying to secure a deal.

Curated For You

Early & Mid-Career Professionals

Drive more customers to your business, beat the competitors, and negotiate better deals with vendors, clients, and customers.


Ambitious, Goal-Oriented Individuals

Learn the skills you need to create more impactful relationships--whether in your career or in your personal life. 


Negotiation Experts

Intuition-based and neuroscience-founded, our nuanced course will challenge even negotiation gurus. 

The Agenda

Day 1
8:00AM - 9:00AM
Check-in & Breakfast
Get checked in for the day, find a seat, and have a light breakfast before we get started. 
9:00AM - 12:00PM
Session 1
Kick the day off with an engaging case study! This team-based negotiation will test your existing knowledge of Black Swan skills. In this multi-faceted negotiation, you'll deal with negotiation internally, negotiating with a team at the table, dealing with distrust from your counterpart and how to price competitively. 
12:00PM - 1:00PM
Lunch is served. Eat, connect with the other awesome attendees, and let all you've learned in Session 1 soak in. 
1:00 PM - 5:00PM

Session 2

In order to effectively influence others, you first have to understand them. In this session, we'll focus on the 3 specific negotiator types, how to identify your type, how to identify the type of your counterparts and what skills are most effective on each type. 
Day 2
8:00AM - 9:00AM
Check-in & Breakfast
Get checked in for the day, find a seat, and have a light breakfast before we get started. 
9:00AM - 12:00PM
Session 1
This session will explore our advanced confrontation and tactical inquiry tools. You'll learn to effectively set boundaries, and create empathy in your favor, You'll also learn how to shape your counterpart's thoughts without explaining, gain true commitment, and confirm implementation.
12:00PM - 1:00PM
Lunch is served. Eat, connect with the other awesome attendees, and let all you've learned in Session 1 soak in. 
1:00 PM - 5:00PM

Session 2

No matter how logical people think they are, emotions are always at the center of decision making. You'll learn to shape your negotiation approach based on the emotions that are present and how to avoid the trap of "fairness." We'll wrap the afternoon with an exercise that will put all you've learned for the day to the test.

About the Instructors

Headshot of Chris Voss

Chris Voss

CEO & Founder, Author

Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, "Never Split The Difference."

More About Chris→

Headshot of Derek Gaunt

Derek Gaunt

Instructor, Expert Coach & Author

With 29 years of experience, Derek has commanded and trained police department hostage negotiation teams. An expert trainer and coach, Derek has trained across the US and around the world. He is the author of Ego Authority Failure written for Leaders.

More About Derek→

Headshot of Troy Smith

Troy Smith

Coach and Instructor 

Troy Smith is a Negotiation Instructor and Coach at The Black Swan Group who joined the team in July 2020. Troy is a retired San Antonio Police Department officer who spent 23 years with the department, including 22 years in specialized units—such as the SWAT/Crisis Negotiators team and the U.S. Marshals’...

More About Troy→

First Sgt Pic

Don Fieselman

Instructor and Coach 

Don Fieselman is the instructor and coach at The Black Swan Group. He began his career as a police officer in Pocatello, Idaho in 1994.  2 years later, he was accepted to the Las Vegas Metropolitan Police Department (LVMPD) in Las Vegas, Nevada. He spent over twenty-five years there and worked most of his career in investigations. He became an instructor and taught local, state, and federal law enforcement personnel throughout his career.  

More About Don→

Frequently Asked Questions

What are the prerequisites to take this course?

While we would love for everyone to attend. This course contains advanced materials and methodologies. We strongly recommend attending a Black Swan 1-day Live Event before a  2-day event. 

How many people will attend this event?

The event is open to 60 attendees only. You can expect to interact with each of our speakers, ask your negotiation questions, and network with other like-minded individuals who are hungry to make good deals. 

Are meals included with my ticket?

Yes, meals for the day are included. Breakfast will be served during check-in and will stop serving at 9:00 am when we kick off the day.

We will break 1 hour for lunch, which is also provided. In between the morning and afternoon sessions, there will be beverages and snacks available as well.

If you have any dietary restrictions, please let us know as soon as possible. 

We want to be able to accommodate you, but the day of dietary accommodations are not always available depending on our venue. 

What is the refund policy?

Things come up and we understand. That's why if you cancel up to 2 weeks in advance we will fully refund your ticket cost.

If you cancel within 2 weeks of the event, a 15% cancellation fee will be deducted from the cost of your ticket.

What should I bring to the event?

Bring your preferred note-taking devices (paper & pen).

What discounts are available?

We don't offer any ticket discounts. 

Don’t see what you’re looking for?

Send us a message to and we'll gladly answer any other questions you may have about our events. 

Screen Shot 2023-02-28 at 9.18.08 AM

Have questions about negotiation training?

Contact Us