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Live In-person
level 2-Day
November 4 & 5, 2024
time 8 AM to 5 PM
Negotiation Mastery: The Negotiator's Essential Toolkit

Los Angeles, CA


About the Event

Negotiate the life you want.

Learn the skills that have stopped bad guys in their tracks, secured multi-million dollar deals, and saved marriages. At this 2-Day Live Event, you'll learn the foundational skills of Tactical Empathy. You'll be instructed in the philosophy and science behind our methods, why we prefer empathy to sympathy in business settings, and why an empathetic approach is far more successful and useful in negotiations. Participate in group exercises, enjoy a meal with your fellow negotiators, and become a skilled negotiator—in work and in life. 

Seats at our events are LIMITED, so don't wait to register!

Core Focuses

Tactical Empathy—Learn the fundamental techniques and skills that make up the Black Swan Method. We'll focus on the central ideas and understanding of Tactical Empathy, why empathy should be the principal starting place for negotiations, and the difference between negotiation and bargaining. 

Gathering Information—Did you know that one third of the population hates being asked questions? Learn the skills that can help you gather more information better than direct questions can, and simultaneously helps your counterpart feel more understood. 

Dealing with Negative Emotions—Negative emotions are inevitable when negotiating. We'll coach you in how to respond to personal attacks, how to diffuse negative thoughts in your counterpart, and how to create more trust-worthy and long-term relationships. 

Class Info




November 4 & 5, 2024


8 AM to 5 PM


City Club LA
555 S Flower St. 51st Floor
Los Angeles, CA 90071

The Agenda

Day 1
8:00AM - 9:00AM
Check-in & Breakfast
Get checked in for the day, find a seat, and have a light breakfast before we get started. 
9:00AM - 12:00PM
Session 1
12:00PM - 1:00PM
Lunch is served. Eat, connect with the other awesome attendees. 
1:00 PM - 5:00PM

Session 2

Day 2
8:00AM - 9:00AM
Breakfast is served. Eat, connect with the other awesome attendees.  
9:00AM - 12:00PM
Session 1
12:00PM - 1:00PM
Lunch is served. Eat, connect with the other awesome attendees. 
1:00 PM - 5:00PM

Session 2

About the Instructors

Sandy Headshot

Sandy Hein

Negotiation Instructor and Coach

Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint, including 10 years as a hostage negotiator. She was also a certified instructor with the Virginia Department of Criminal Justice Services and served on the training faculty of the Virginia Sexual and Domestic Violence Action Alliance.

More About Sandy→
Dennis Flynn Suit (2)

Dennis Flynn

Negotiation Instructor and Coach 

Dennis served the first 30 years of his law enforcement career with the Las Vegas Metropolitan Police Department, LVMPD, retiring as the lieutenant of the Robbery Section and the leading the agency’s hostage negotiation team.  He spent 18 years as a hostage negotiator, 10 of those years as the team’s leader, responding to over 1,000 barricaded, suicidal, and hostage incidents.  

More About Dennis→

Don Fieselman Headshot

Don Fieselman

Negotiation Instructor and Coach 

Don Fieselman is the instructor and coach at The Black Swan Group. He began his career as a police officer in Pocatello, Idaho in 1994.  2 years later, he was accepted to the Las Vegas Metropolitan Police Department (LVMPD) in Las Vegas, Nevada. He spent over twenty-five years there and worked most of his career in investigations. He became an instructor and taught local, state, and federal law enforcement personnel throughout his career.  

More About Don→

Frequently Asked Questions

Will Chris Voss be there?

No, I am sorry Chris will not be in attendance.  Our top instructors will be there to teach. 

How many people will attend this event?

The event is open to 50 attendees only. You can expect to interact with each of our speakers, ask your negotiation questions, and network with other like-minded individuals who are hungry to make good deals. 

Are meals included with my ticket?

Yes, meals for the day are included. Breakfast will be served during check-in at 8am and Lunch at 12pm.

In between the morning and afternoon sessions, there will be beverages and snacks available as well.

If you have any dietary restrictions, please let us know as soon as possible by emailing

What is the refund policy?

Things come up and we understand. That's why if you cancel up to 4 weeks in advance we will fully refund your ticket cost.

If you cancel within 4 weeks of the event, a 15% cancellation fee will be deducted from the cost of your ticket.

What should I bring to the event?

Bring your preferred note-taking devices (paper & pen).

What discounts are available?

We don't offer any ticket discounts.  We do offer group discounts of 3+ people. Click the link below Enroll Now. 

Don’t see what you’re looking for?

Send us a message to and we'll gladly answer any other questions you may have about our events. 

Have questions about negotiation training?

Contact Us