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How to Debrief Post-Negotiation (Hot Wash)
Even the best negotiators in the world can improve.
3 Ways to Prepare for Challenging Negotiations
Some negotiations are harder than others. That’s just the way it is. When the stakes are highest, nobody rises to the occasion. Instead, we all fall...
How to Improve Communication with Your Coworkers and Manager
How important is communication in the workplace? A 2022 Forbes article revealed the results of several studies that illuminated how the lack of...
How Using Labels™ Can Help You Close More Deals
A Label™ is a negotiation skill that enables us to bring thoughts and sentiments left unsaid by our counterpart to the surface.
7 Ways Leaders Can Promote Communication at Any Organization
Any organization is only as strong as its ability to communicate. When an organization lacks strong communication, staying aligned and keeping...
Mislabels and How They Can Impact Others
Mislabeling—using Labels™ to express an unspoken element of the conversation but getting it wrong—is a Black Swan skill many people use on accident....
How to Use Labels™ to Neutralize Negative Emotions in a Negotiation
Humans are wired to think negatively.
Dealing with an Over-Inflated Ego
For the most part, people don’t understand egos. When our counterpart has an ego, we don’t like it. We call folks with over-inflated egos...
10 Rules You Need to Break Right Now
1. Ask good questions – False You need to gather information–yet people hate being interrogated. Questions create friction, diminish rapport, and...
3 Ways Tone Can Make or Break a Deal
Your tone of voice is the first thing people notice about you. Tone is more than just volume—it’s a balance of your pitch, pace, timbre, intonation,...
Women and Tone
In the workplace, a woman’s tone of voice has a profound impact on how she’s perceived. If a woman should ever be wrongly thought of as whiny or...
Mastering Tone in Negotiations & Why It Matters
Everyone’s heard the famous adage: It’s not what you say, but how you say it.