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level Live Online
level Level 1
level Wednesday, July 17th
level 10 AM EST
90 Minutes

Tactical Empathy™


Tactical Empathy™

Tactical Empathy™ is the heart of the Black Swan Method of negotiation. In this foundational course, you’ll gain an understanding of the importance of Tactical Empathy, why empathy should be the principal starting place for negotiations, and the difference between empathy and sympathy—and why they aren’t interchangeable.

Why Tactical Empathy™?

Empathy is usually the last quality leaders will deem important in the workplace. But the lack of empathy costs us. More and more workers are leaving jobs as a result of a lack of quality leadership. The current statistics show that 89% of workers in the U.S. have experienced burnout in 2023. And 4 out of 5 workers are stressed due to poor communication. 

These staggering numbers call for a change. Enter in Tactical Empathy™.

Tactical Empathy is a method of negotiation that uses empathy to build trust and understanding in your counterpart. When you're implementing Tactical Empathy in a negotiation, the goal is to listen well enough in order to collaborate with your counterpart, rather than coerce them into a deal. And we’ll tell you something—it’s difficult.

Tactical Empathy is counterintuitive. It demands us to look at things from a different perspective. It will test your willpower, your ability to listen, and stretch you—in all the best ways. 

To say yes to Tactical Empathy is to begin your journey to hard and much-needed change. But we’ll tell you something else—it’s worth it.

Are you willing to go the rest of 2024 without....

    ♦ Increasing the retainability of your workforce

    ♦ Enhancing your reputation with your clients

    ♦ Sharpening your listening skills in your personal and work life

    ♦ Increasing the success of your deals

    ♦ Acquiring long-term goals over short term gains

    ♦ Exceeding your personal growth potential

The benefits from using Tactical Empathy are countless. The rewards are substantial. Take the step towards creating a better life—at work and at home. Learn Tactical Empathy. Negotiate the life you want. 


The Instructors

Troy Smith

Troy Smith

Instructor, Coach and Keynote Speaker

Troy Smith is a Negotiation Instructor and Coach at The Black Swan Group who joined the team in July 2020. Troy is a retired San Antonio Police Department officer who spent 23 years with the department, including 22 years in specialized units—such as the SWAT/Crisis Negotiators team and the U.S. Marshals’ Fugitive Task Force. During his career, Troy was involved in more than 300 hostage negotiations, including 270 as a lead negotiator. He never lost any of them.

More About Troy→

Dennis Flynn Suit (2)

Dennis Flynn

Instructor and Coach

Dennis Flynn is a Negotiation Instructor and Coach at The Black Swan Group. Along with 35 years of law enforcement experience, Dennis currently serves as a Police Commander in Colorado. His present role involves supervising and leading the Investigations Section as well as the SWAT and Hostage Negotiation Teams.  

More About Dennis

Frequently Asked Questions

How is the course administered?

This course is conducted live online using Zoom. You'll receive the link to access the course a week before it starts. We’ll also send reminders the day before and the day of your session. 

How will the class be structured?

This 90-minute course is designed for you to learn and digest the content. This is done through lecture time and the use of video and group discussion, followed by a brief Q&A with the coaches.

What are the technology requirements?

For the best experience, the live online sessions should be accessed via a computer/laptop. Please make sure your web browser is up to date. 

We ask that you would enable your microphone and camera in order to participate to the fullest extent. Bring a notebook as well to record questions and take notes. 

What happens if I miss the class?

The session is recorded and the recording will be sent to you. Refunds will not be issued for missed classes.  Please plan accordingly and make sure you have the time on your calendar. 

How long do I have to access the recording?

All recordings are viewable for 21-days after the class has ended. They are not downloadable. Recordings are sent within 24 hours after the class.

The Power of Empathy in Your Hands.

Download our Free eBook.

Empathy is the #1 most underrated leadership skill, and it's devastating when we don't utilize it. Learn how to forge stronger and lasting relationships, build client reputation, and solidify your business practices. 

Download our eBook, "How to Build Self-Confidence and Close the Deal" at no cost to you. Discover how our methods can help you:

  • Gain more confidence in your career
  • Build your reputation with your clients and vendors
  • Increase your rate of success in sales

You can have the career you want. Find the eBook here.

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