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Live In-person
level 1-Day
date February 24, 2023
time 8 AM to 5 PM

Influencing Negotiation with Tactical Empathy - Phoenix, AZ

$2599

About the Class

Empathy is necessary for influence.

This one-day event focuses on equipping you with the Tactical Empathy tools you need to build rapport, overcome objections, and close deals with fewer counter-offers. 

Price

$2599

Date

February 24, 2023

Time

8 AM to 5 PM

Location

Phoenix, Arizona

The Agenda

Check-in & Breakfast
Get checked in for the day, find a seat, and have a light breakfast before we get started. 
 
9:00AM - 12:00PM
Session 1
In session one, you'll learn how to achieve the highest level of influence based on trust, rapport, and understanding, without relying on common ground or disclosing information. You'll also learn to handle the toughest objections and pivot in high-pressure situations.
 
12:00PM - 1:00PM
Lunch
Lunch is included.
One-hour lunch gives you a chance to network while processing and discussing what you've learned in the morning. 
 
1:00 PM - 5:00PM

Session 2
In session two, you'll learn how to use tactical empathy to set the stage for your negotiations, make your ask and deliver bad news while minimizing the negative reaction from your counterpart.  

About the Instructors

Sandy Hein

Sandy Hein

Negotiation Instructor and Coach

Sandy Hein is a Negotiation Instructor and Coach at The Black Swan Group who has been with the company since December 2011 and transitioned to a full-time role in July 2020. Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint there, including 10 years as a hostage negotiator.

More About Sandy→

Troy Smith

Troy Smith

Negotiation Instructor and Coach

Troy is a retired San Antonio Police Department officer who spent 23 years with the department, including 22 years in specialized units—such as the SWAT/Crisis Negotiators team and the U.S. Marshals’ Fugitive Task Force.

More About Troy→

Frequently Asked Questions

Will Chris Voss be there?

No, I am sorry Chris will not be at every event unless listed as an instructor. He will only be present in a select few cities. Our top instructors will be there to teach. For the cities that Chris is attending, he will instruct for part of the day, but you should also expect to hear from our other speakers as well. 

How many people will attend this event?

The event is open to 60 attendees only. You can expect to interact with each of our speakers, ask your negotiation questions, and network with other like-minded individuals who are hungry to make good deals. 

Are meals included with my ticket?

Yes, meals for the day are included. Breakfast will be served during check-in and will stop serving at 9:00 am when we kick off the day.

We will break 1 hour for lunch, which is also provided. In between the morning and afternoon sessions, there will be beverages and snacks available as well.

If you have any dietary restrictions, please let us know as soon as possible. 

We want to be able to accommodate you, but the day of dietary accommodations are not always available depending on our venue. 

What is the refund policy?

Things come up and we understand. That's why if you cancel up to 2 weeks in advance we will fully refund your ticket cost.

If you cancel within 2 weeks of the event, a 15% cancellation fee will be deducted from the cost of your ticket.

What should I bring to the event?

Bring your preferred note-taking devices (paper & pen).

What discounts are available?

We don't offer any ticket discounts. 

Don’t see what you’re looking for?

Send us a message to info@blackswanltd.com and we'll gladly answer any other questions you may have about our events. 

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