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This Secret Skill is How You Nail a Cold Call
How to Negotiate

This Secret Skill is How You Nail a Cold Call

Cold calling might be the most unpleasant part of working in sales. You have to somehow manage to charm a stranger into donating or buying a product...

How Poor Communication Can Negatively Impact Your Relationships
Communication Techniques

How Poor Communication Can Negatively Impact Your Relationships

It’s always the classic scenario: the dreaded, terrible first date. We see it all the time on reality TV or social media— one person talked about...

The #1 Thing That’s Killing Your Personal Relationships
Negotiation and Personal Relationships

The #1 Thing That’s Killing Your Personal Relationships

Let’s experiment with something. Have you ever had this conversation with a loved one?

Our Groundbreaking Method is Emotional Intelligence on Steroids
How to Negotiate

Our Groundbreaking Method is Emotional Intelligence on Steroids

At its core, Tactical Empathy® isn’t what makes the Black Swan skills work. Instead, it’s what happens when you use the skills correctly.

Why Using Accusations Audits® is Basically Magic (Especially with Family)
Negotiation and Personal Relationships

Why Using Accusations Audits® is Basically Magic (Especially with Family)

Although our clients are eager to learn the Black Swan skills and put them to use in business negotiations, many don’t think about how they can also...

Leaders, Stop Getting Lapped: 5 Unbelievable Benefits of Using Accusation Audits™️
Accusation Audits

Leaders, Stop Getting Lapped: 5 Unbelievable Benefits of Using Accusation Audits™️

If you’ve ever watched a NASCAR race, you have likely witnessed this scenario: The leaders do everything right, and things are going smoothly...until...

3 Steps for Developing a Collaborative Mindset
Collaborative Negotiation

3 Steps for Developing a Collaborative Mindset

In far too many negotiations, both sides consider each other adversaries: I want to get what I want to get, and they want to get what they want to...

5 Ways Tactical Empathy Can Assist You In Getting What You Want
Negotiation Tactics

5 Ways Tactical Empathy Can Assist You In Getting What You Want

Why do some people appear to be more persuasive than everyone else? Contrary to what you might think, the ability to gain influence in a negotiation...

4 Steps to Prepare for a Collaborative Negotiation
Collaborative Negotiation

4 Steps to Prepare for a Collaborative Negotiation

The key to any negotiation success lies in the preparation you put in ahead of time and the mindset you bring to the table. No matter who your...

Negotiation Training: 5 Crucial Aspects of Emotional Intelligence You Forget to Use
Emotional Intelligence

Negotiation Training: 5 Crucial Aspects of Emotional Intelligence You Forget to Use

As former FBI negotiators and professional negotiation coaches, we spend a lot of time thinking and talking about emotional intelligence (EQ)....

3 Ways Leaders Can Employ Accusation Audits®
Accusation Audits

3 Ways Leaders Can Employ Accusation Audits®

Anyone who leads a team or an organization is in a position of authority, meaning it’s only a matter of time before they have to deliver bad news to...

Using Dynamic Silence™ to Better Connect with Your Teenager
Communication Techniques

Using Dynamic Silence™ to Better Connect with Your Teenager

If you want to connect with your teenager on a deeper level, stop talking so much.

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

Questions? We're here to help.