![The Stealth Negotiation Superpower: Playfulness](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_261979773-1.jpeg?width=992&height=620&length=992&name=AdobeStock_261979773-1.jpeg)
The Stealth Negotiation Superpower: Playfulness
Here’s how I stumbled over the new superpower of playfulness to make a delightful deal…And learned the optimum time of day to make a deal.
![What’s the Difference Between Sympathy and Empathy?](https://www.blackswanltd.com/hs-fs/hubfs/Woman%20in%20coffee%20shop%20with%20papers%20smiling.png?width=992&height=620&length=992&name=Woman%20in%20coffee%20shop%20with%20papers%20smiling.png)
What’s the Difference Between Sympathy and Empathy?
People always confuse sympathy with empathy, but they are vastly different concepts. At a high level, sympathy is about using common ground and...
![How to Handle Confrontations with Confidence and Skill](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_228262989-1.jpeg?width=992&height=620&length=992&name=AdobeStock_228262989-1.jpeg)
How to Handle Confrontations with Confidence and Skill
Confrontation is an inevitable part of life, whether it’s in personal relationships, the workplace, or any other setting where people interact....
![The Magic Wand of Negotiation](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_287591184-1.jpeg?width=992&height=620&length=992&name=AdobeStock_287591184-1.jpeg)
The Magic Wand of Negotiation
“I need you to wave a magic wand.” This is the latest Black Swan Method Jedi phrase to accomplish things no one else can do and get people to move...
![Heal Strained Relationships: 4 Tactical Empathy™ Techniques for Negotiation Success](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_757549808-1.jpeg?width=992&height=620&length=992&name=AdobeStock_757549808-1.jpeg)
Heal Strained Relationships: 4 Tactical Empathy™ Techniques for Negotiation Success
You may believe you deal with many different personality types in your personal and professional life. What steps do you take to make yourself more...
![Common Conflicts and Issues with Different Personalities](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_582501408-1.jpeg?width=992&height=620&length=992&name=AdobeStock_582501408-1.jpeg)
Common Conflicts and Issues with Different Personalities
When negotiations break down, despite your best efforts, it is likely not because of terms or price. Failure is a result of a fundamental disconnect...
![Fairness in Negotiations: 3 Myths That Hold You Back](https://www.blackswanltd.com/hs-fs/hubfs/tactical%20fair%20engagement.jpeg?width=992&height=620&length=992&name=tactical%20fair%20engagement.jpeg)
Fairness in Negotiations: 3 Myths That Hold You Back
“In life, you don’t get what’s fair, you get what you negotiate.” - Chris Voss
![2 Skills You Can Use to Advocate for Yourself at the Doctor’s Office](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_317885233-1.jpeg?width=992&height=620&length=992&name=AdobeStock_317885233-1.jpeg)
2 Skills You Can Use to Advocate for Yourself at the Doctor’s Office
When you’re in the middle of a crisis, especially a medical one, the Black Swan skills can help you advocate for yourself or the other person in your...
![When Crisis Strikes: How to Use a Tactical Empathy Approach](https://www.blackswanltd.com/hs-fs/hubfs/A%20group%20of%20people%20negotiating%20during%20a%20crisis.png?width=992&height=620&length=992&name=A%20group%20of%20people%20negotiating%20during%20a%20crisis.png)
When Crisis Strikes: How to Use a Tactical Empathy Approach
When it comes to our negotiator personalities, I find that we take on traits of different personalities particularly as we get older. I’m an...
![The Top 4 Most Common Negotiation Failures](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_611296544.jpeg?width=992&height=620&length=992&name=AdobeStock_611296544.jpeg)
The Top 4 Most Common Negotiation Failures
1. Staying in the moment It’s easy to prepare for a negotiation ahead of time. Staying in the moment and using The Black Swan Skills during it is...
![6 Surprising Signs Your Deal is Going to Fail Miserably](https://www.blackswanltd.com/hs-fs/hubfs/AdobeStock_450926779-1.jpeg?width=992&height=620&length=992&name=AdobeStock_450926779-1.jpeg)
6 Surprising Signs Your Deal is Going to Fail Miserably
We don’t teach backup plans at The Black Swan Group—we teach pre-emptive plans so that a backup plan is never needed. Our philosophy is that you...
![The Most Basic Negotiation Skill Anyone Can Use](https://www.blackswanltd.com/hs-fs/hubfs/AdobeStock_308206001-1.jpeg?width=992&height=620&length=992&name=AdobeStock_308206001-1.jpeg)
The Most Basic Negotiation Skill Anyone Can Use
The most basic negotiation skill anyone can start using is simple—listening. Becoming a better listener will help you with the rest of the...