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Communication Skills: How to Use a Cold Read and Accusation Audit
This blog was originally published on 4/17/2017 and updated on 8/6/2020. A few years ago, I was the only hostage negotiator in a room full of SWAT...
Methods of Persuasion: How to Use FBI Empathy
This blog was originally published on 6/12/2017 and updated on 7/30/2020. When you use empathy in the business world the way we learned to use it as...
The Simple Negotiation Tactic That Will Get You Hooked
Most of us want to get better at negotiation. And when we think of where to start after reading Never Split the Difference, the obvious choice for...
How Negotiation Tactics Work Together Like a Symphony
At The Black Swan Group, we teach a number of tactics that people like you can use to get better outcomes in your personal and professional lives. In...
3 Communication and Negotiation Skills You Should Master
Whether your goal is closing more deals, enhancing personal relationships, or simply having better conversations, improving your communication and...
Plan of Action to Improve Negotiation and Communication Skills
In order to improve your negotiation and communication skills, you need to decide to make the change in the first place. Being called upon to make...
The Right Way to Use Leverage in a Negotiation
There’s a fundamental mindset problem with trying to gain negotiation leverage: You’re trying to take advantage of the other side or the situation at...
Negotiation Tactics to Use Over Email, on the Phone, and Face to Face
Whenever you interact with someone—whether it’s over email, on the phone, or face to face—they tend to remember two things about your encounter: The...
Influencing with Tactical Empathy: A Glimpse into our Negotiation Seminars
You’ve read the book. You keep tabs on our blog. Now, in an effort to sharpen your negotiation skills even further, you’re thinking about attending...
How to Use the Key to Tactical Empathy
Everyone who grasps the importance of that’s right is making incredible breakthroughs in their negotiations. They are killing it. And you will, too....
Using Personality Types to Improve Your Sales Skills
As American novelist Kurt Vonnegut wrote, it takes all kinds of people to make up a world.
Bullsh*t On Compromise
The Black Swan Group is here to call “bullshit” on compromise—exactly as we did in our book. Here are two reasons why.